Outlook offline address book not updating

23-Apr-2020 21:15 by 9 Comments

Outlook offline address book not updating - Female dating cleveland tn

What we found was an incorrect DNS record for autodiscover.The autodiscover record in DNS was set to their hybrid server during the time that mailboxes were being migrated to Office 365, and had never been set to “autodiscover.outlook.com”, which is the correct setting for Office 365.

If you're having issues with your Outlook address book, such as a new employee's information not showing up, there may be a simple solution.I was recently working on an issue for a client who is currently in Exchange hybrid mode with Office 365.They were updating phone numbers for user accounts in their on-premises Active Directory and noticing that the Outlook offline address book (OAB) was not reflecting these changes even after waiting the requisite 24 to 48 hour period in which changes and updates should be showing.Exchange 2013 only supports Outlook 2007 (post SP3 and cumulative update), and Outlook 2010 must be at SP1 with cumulative update. For public folder distribution ensure the public folder database is mounted, and at least one server holds a replica.Also in the properties of the mailbox database, your users are using, make sure it points to the correct public folder database. Make sure the OAB you are looking at, has been updated from the GAL. If using Outlook, query the GAL directly, or download the latest OAB. Before you do anything send the user you created a ‘Test Email’ from your own account. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure “Hide From Exchange Address Lists” is NOT ticked.

In addition to this there a a few methods by which your Outlook clients get the offline address book. Outlook 2003 (and older)* clients get their OAB from a public folder, Outlook 2007 (and newer) clients can get their OAB from ‘Web-based distribution’ (basically form the website on the Exchange (or Exchange CAS) server.

From the Tools menu choose Send/Receive then Download Address Book Click on OK. Then all the latest changes that have been made will reflect in the list you are using.

From the Tools menu, choose Send/Receive, and then click Download Address Book.

Or force Outlook to download the latest version of the offline address book.

Written by Thomas Speekenbrink Overview: In the Technical settings you have retrieved the settings, both the EWS as the OAB. The OAB test returned a 404 / 403 Unauthorized error.

This is because the Offline Address Book is empty or not available.

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